At S A Traders, we value the satisfaction of our customers. We understand that there may be instances where you might want to return or exchange a product. Our Refund & Return Policy has been designed to ensure that the process is hassle-free, transparent, and convenient for you. Please read through the following guidelines to understand the terms and conditions related to returns and refunds for clothes and toys purchased from us.

1. Eligibility for Returns and Refunds

We aim to provide our customers with high-quality products. However, we understand that there are occasions when a product may not meet your expectations. You may request a return or refund if the following conditions are met:

• Clothing Items:
  • The product is unworn, unused, and in its original condition with all tags intact.
  • The product is returned within 15 days from the date of delivery.
  • The item must not be altered in any way (including washing, cutting, or any modifications).
• Toy Items:
  • The toy is in its original packaging, unused, and in resalable condition.
  • The product is returned within 15 days from the delivery date.
  • The item must not be damaged or tampered with.

2. Non-Returnable Items

There are certain items that cannot be returned due to hygiene or safety reasons:

• Clothing Items:
  • Underwear, lingerie, swimwear, or any intimate wear cannot be returned for hygiene reasons.
• Toy Items:
  • Opened or used toys (for example, items that include batteries or are assembled and used).
  • Items with missing parts, damages, or marks.

3. How to Initiate a Return

To initiate a return, please follow these simple steps:

1. Contact Us: Email us at [email protected] or call our customer service at +917838519954. Alternatively, you can fill out the return request form available on our website.
2. Provide Details: Include the following information in your return request:
   • Order Number
   • Product Name
   • Reason for Return (Optional but helps us improve)
   • Clear images of the product (if applicable, especially if damaged or defective)
3. Approval and Instructions: Once we receive your request, we will review it and send you a confirmation email with the return authorization and instructions. Please make sure the product is securely packaged to avoid any damage during return shipping.

4. Return Shipping

You are responsible for the return shipping cost unless the item received is defective or damaged, or if we sent the wrong item. We recommend using a traceable return shipping method for your own security. If we do not receive the returned item, we may not be able to process the return.

The return address for all returns is:

5. Inspection and Approval

Upon receiving your returned product, our team will inspect it to ensure it meets the conditions outlined in our return policy. Once the inspection is complete, we will notify you of the approval or rejection of your return. If the return is approved, we will proceed with your refund or exchange.

• Refund Process: If you qualify for a refund, we will process it to the original payment method used for the purchase. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your payment provider.
• Exchange Process: If you opt for an exchange, we will ship the replacement item to you once the returned product is received and inspected. If the item you want to exchange is out of stock, we will notify you and offer alternatives or process a refund.

6. Damaged or Defective Items

If the item you received is damaged, defective, or not as described, we will accept returns for full refunds or exchanges. To report a damaged or defective item:

1. Contact us immediately via email at [email protected] or call us at +917838519954.
2. Provide your order number and clear pictures of the product damage or defect.
3. Our customer support team will assist you with the return process, and we will bear the return shipping cost.

7. Refund Policy

Refunds are processed after the returned item has been inspected and approved. You can expect to receive your refund via the same payment method used during the purchase. The processing time for refunds typically takes 7-10 business days, depending on your bank or payment provider.

• Refunds for Clothing: Refunds for clothing will be processed once the item is returned in its original condition. If the returned item shows signs of wear, damage, or use, a partial refund may be issued.
• Refunds for Toys: Refunds for toys will be processed if the returned product is unused, unopened, and in resalable condition.

8. Exchanges

If you would like to exchange an item for a different size, color, or model, we are happy to assist you. Please follow the same steps for initiating a return, and once your return is approved, we will arrange for an exchange. If the new item is priced differently, we will charge or refund the difference as applicable.

9. Processing Time for Returns & Refunds

Please note that the return and refund process typically takes 7-14 days from the time we receive the returned item. During peak seasons, such as holidays, there may be a slight delay in processing.

10. Customer Support

If you have any questions or concerns about your return, refund, or exchange, please feel free to reach out to our customer service team. We are here to assist you:

• Email: [email protected]
• Phone: +917838519954
• Address: NO 24, Muniyappa Layout, K R GARDEN MAIN, Murugeshpalya, Bengaluru, Bengaluru Urban, Karnataka, 560017

Our team is available Monday through Saturday, 9 AM to 6 PM, and will respond to your queries as promptly as possible.

11. Additional Information

We reserve the right to modify or update this return and refund policy at any time. All updates will be reflected on our website. We aim to provide the best shopping experience possible, and we will always do our best to ensure your satisfaction. However, certain circumstances may arise, and we appreciate your understanding and patience.

12. Terms and Conditions

By purchasing products from S A Traders, you agree to the terms and conditions of this Refund & Return Policy. Please ensure that you read and understand the policy before placing an order. In case of any dispute, our decision will be final.